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General Terms and Conditions (GTC) for the Online Shop of Origin Massage GmbH

Origin Massage GmbH
Lindenstrasse 38, 8008 Zurich
info@origin-massage.ch
+41 (0) 44 500 02 53


1. Scope

These General Terms and Conditions (GTC) apply to all orders placed via the online shop www.origin-massage.ch/shop of Origin Massage GmbH. By placing an order, you agree to these GTC.


2. Offer and Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer but rather a non-binding invitation to place an order.
A contract is concluded once you click the “Request Now” button during the order process and submit the form. You will then receive an email from us. The contract becomes binding once this process is completed and you receive a final order confirmation from us.


3. Prices and Payment Terms

All prices are in Swiss Francs (CHF) and include the statutory value-added tax unless otherwise stated.
Available payment methods:

  • Credit card
  • Twint
  • Invoice (only for registered customers)

Shipping costs are listed separately and may vary depending on the product.


4. Delivery

Delivery will be made to the address you provide.
Delivery times are usually 10 working days, unless otherwise stated for a specific product.
Shipping is handled by our logistics partner Camino.
If a product is unavailable, we will inform you as soon as possible.


5. Right of Withdrawal / Returns

There is no statutory right of withdrawal for online purchases in Switzerland. However, we voluntarily offer a return period of 14 days from receipt of the goods.
Returns are accepted only if the goods are unused, undamaged, and in their original packaging.
You are responsible for the return shipping costs.


6. Warranty and Liability

Statutory warranty provisions apply.
We are liable only for damages caused intentionally or through gross negligence. Liability for slight negligence, indirect damage, or consequential damage is excluded.


7. Data Protection

We comply with the Swiss Data Protection Act.
Personal data is used exclusively for order processing, customer service, and our own marketing purposes, and is not shared with third parties.
For more information, please refer to our privacy policy.


8. Applicable Law and Jurisdiction

Swiss law shall exclusively apply.
The place of jurisdiction is Zurich, unless otherwise required by mandatory legal provisions.


9. Amendments to the GTC

Origin Massage GmbH reserves the right to amend these GTC at any time. The version valid at the time of the order shall apply.